Terms of use
Version of 16 September 2026.
1. Interpretation
In these terms:
- Mailbox means the email account you connect to the Service, or the export file you upload to it.
- Report means the output the Service produces from your Mailbox.
- Scan means the search of your Mailbox which the Service carries out before payment, and which identifies the emails that appear to relate to travel.
- Rule set means a published set of day-counting rules which you select before the Service evaluates the dates in your Report.
- Service means the InboxTrace website and the software made available through it.
- We, us and our mean the trader identified at clause 12.
2. Application of these terms
2.1 By using the Service you agree to these terms. If you do not agree to them, you must not use the Service.
2.2 We may amend these terms. The version in force in respect of a purchase is the version published at the time that purchase is made.
3. The Service
3.1 The Service reads your Mailbox and produces a Report.
3.2 Each absence recorded in the Report carries a start date, an end date, a day count, and the emails from which those dates were taken.
3.3 Each date carries a confidence grade and a note of what could not be confirmed.
3.4 The Report is a reconstruction from records held in your Mailbox. It is not a complete record of your travel, and clause 5.4 applies to it.
3.5 The Scan is free of charge. It reports how many emails in your Mailbox appear to relate to travel and the period they span; it does not identify any absence, and no part of your Mailbox is read by a language model before payment. The price at clause 6.1 is for the Report.
4. Limits on the Service
4.1 The Service does not assess whether you meet any requirement. It reports dates, day counts and evidence, and displays the figures used by a Rule set for reference only.
4.2 Nothing on the Service, in the Report, or in any communication from us constitutes immigration advice, legal advice, or a recommendation in respect of any application. The provision of immigration advice in the United Kingdom is regulated. If you require advice, you must obtain it from a solicitor or from an adviser registered with the Immigration Advice Authority.
5. Your obligations
5.1 You may use the Service only in respect of a Mailbox which you are entitled to use in this way.
5.2 You are responsible for the personal data of third parties contained in your Mailbox.
5.3 You must check the Report before submitting it, or any part of it, to any authority, and you are responsible for what you submit.
5.4 You must reconcile the Report against the authoritative record where one exists. For applications in the United Kingdom, that record is your travel history held by the Home Office, obtainable by subject access request to UK Visas and Immigration.
5.5 You may not resell the Report or represent it as a document issued by us.
6. Price and payment
6.1 The price of a Report is £9.99, inclusive of any United Kingdom value added tax. A Report is supplied on a one-off basis; there is no subscription and nothing renews.
6.2 Payment is taken by Stripe, Inc.
7. Supply
7.1 On payment, the Report becomes available in the browser in which payment was made, and remains available in that browser for 30 days.
7.2 We will send to the email address given at checkout a link by which the Report may be opened in any browser, for so long as the record of your payment subsists.
8. Cancellation and refunds
8.1 You have the right to cancel a contract concluded at a distance within 14 days. In the case of digital content, that right is lost once supply has begun with your express consent and your acknowledgement that the right will be lost.
8.2 At checkout you are required to indicate your acceptance of these terms. In doing so you request that the Report be made available to you immediately, and you acknowledge that you will lose your right to cancel when it is.
8.3 Where you have not opened the Report, we will refund the price in full upon a request made within 14 days of payment, and you need not give a reason.
8.4 Where you have opened the Report, we are not obliged to refund the price. We will do so where the Service has not performed as described at clause 3, or where you have been charged an amount other than the price stated at clause 6.1.
8.5 Where the Report cannot be produced after payment, we will refund the price in full, whether or not you ask us to.
8.6 A request under this clause must be made in writing to support@inboxtrace.app, stating the date of payment. We will respond within 5 working days. Refunds are made to the payment method used.
9. Your statutory rights
9.1 Nothing in these terms affects your rights under the Consumer Rights Act 2015, under which digital content supplied to you must be of satisfactory quality, fit for its purpose, and as described.
10. Availability
10.1 The Service is made available on an "as is" and "as available" basis. We may modify or withdraw it, and we do not guarantee that it will be available at any particular time.
11. Liability
11.1 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
11.2 Subject to clause 11.1, our total liability arising out of or in connection with the Service is limited to the price paid for the Report.
11.3 Subject to clause 11.1, we are not liable for the outcome of any application, claim or decision made by you in reliance on the Report.
12. Trader details
12.1 InboxTrace is a trading name used by a sole trader established in England and Wales, at 61 Bridge Street, Kington, Herefordshire, HR5 3DJ. Write to support@inboxtrace.app. The proprietor's name is given to anyone who asks for it.
13. Governing law and jurisdiction
13.1 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction in respect of any dispute arising out of or in connection with them.